Future Business

How can these be achieved?

1. By working closely with Croydon Council.

2. By pursuing transfer opportunities from Croydon Council and local Housing Associations.

3. By contacting smaller Housing Associations with the view to providing management services.

4. By seeking and finding independent development opportunities.

5. By constantly reviewing the changing needs of the older people within the Borough of Croydon.

6. By maintaining a financially stable business including minimising development risk; implementing best practice Treasury Management; maintaining a healthy balance sheet; monitoring weekly cash flows and projections; controlling rent levels within affordability guidelines and in compliance with current legislation; keeping a tight control of general management, maintenance and service costs.

7. By continuing effective management ensuring a responsive management and maintenance service at all times; adhering to the performance criteria laid down by the Housing Corporation and maintaining its caring, sensitive management style.

8. By providing a total quality service through consulting tenants and staff; promoting User Involvement; monitoring contractors providing services and involving tenants in the review process of service delivery.

9. By maintaining its equal opportunities commitment and promoting its services to all potential users in the community.

10. By reviewing the Association’s Business Continuance Policy and Procedures.

11. By reviewing Corporate Governance annually.

12. By continuing to improve its quality of management and service delivery.